International Organization for Standardization (ISO) is a worldwide federation of National Standards Bodies and ISO 9001:2015 is the most widely recognized ISO standard. This quality management system is being implemented in NHSRC, New Delhi and its branch office RRC-NE, Guwahati. Through the established Quality Management System, NHSRC:

• consistently improves the overall performance with evidence-based decision making; and maintains a sound basis for sustainable development initiatives,
• enables process approach i.e., Plan-Do-Check-Act (PDCA) cycle and risk-based thinking to plan its processes and their interactions.
• meet customer and applicable statutory and regulatory requirements,
• facilitates opportunities to enhance employee and customer satisfaction and
• ensures conformity to specified quality management system requirements.

The Quality Improvement Division, NHSRC serves as the nodal for implementation and sustenance of the ISO standards in the organization.